Shipping Policy
Shipping Info
We put a lot of focus on making sure your items get delivered as quickly as possible. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
Delivery process: Professional customization+Delivery time+Local delivery
Professional customization：
Once your order is confirmed, we will prepare your custom product. Custom product processing may take 3-5 business days. While we strive to ensure your order is ready as quickly as possible, as products are custom-made, it can take 3-5 days.
Delivery time:
1. The expedited delivery time is about 3-5 days.
2. The standard delivery time is about 7-20 days, but the possibility of delay is not ruled out. The specific delivery time is based on the delivery arrangement of the local post office.
3. Delivery time in some countries may take longer, which may take 12-20 days.
Note: The delivery time is calculated after the order is sent, not after the order is placed.
Local delivery：
We offer a standard local delivery service for all orders. Our estimated delivery time is 3-5 business days from the time your order is dispatched. While we strive to deliver within this timeframe, please note that these are estimates and not guarantees.
Our delivery partners will make one to two attempts to deliver your package. If the delivery is unsuccessful, a notice will be left with instructions on how to arrange for redelivery or pick-up. If the package is not claimed within the specified timeframe, it may be returned to our warehouse, and additional shipping charges may apply for redelivery.
Shipping
You can enjoy free shipping for orders over $79. Where available, you can opt for Express Shipping for an additional fee.
When express shipping was chosen, Specific address information(including street/block, city,province/state,country,zip code,name, phone number) is required in ENGLISH according to Shipping regulations.
Shipping Method: Delivery time varies with shipping method. Time in transit varies depending on where you're located and where your package is coming from. You can also check the follow form for more detail about the delivery time:
| Countries/Regions | Standard Shipping (business day) |
| United States | 9 - 12 days |
| Canada | 9 - 12 days |
| Mexico | 10-15 days |
| United Kingdom | 9 - 12 days |
| Poland | 10 -18 days |
| France | 9 - 12 days |
| Germany | 9 - 12 days |
| Italy | 9 - 12 days |
| Spain | 9- 13 days |
| Austria | 9 - 13 days |
| Netherlands | 10 - 18 days |
| Switzerland | 9 - 15 days |
| Portugal | 10 - 15 days |
| Sweden | 13-20 days |
| Belgium | 13-20 days |
| Finland | 13-20 days |
| Greece | 10 - 15 days |
| Denmark | 10 -15 days |
| Norway | 13-20 days |
| Luxembourg | 10 -15 days |
| Ireland | 13-20 days |
| Hungary | 10 -15 days |
| Bulgaria | 13-20 days |
| Croatia | 13-20 days |
| Czech Republic | 10 -15 days |
| Estonia | 13-20 days |
| Latvia | 10 -15 days |
| Romania | 13-20 days |
| Slovakia | 10 -15 days |
| Slovenia | 10 -15 days |
| Republic of Lithuania | 10 -15 days |
| Australia | 9- 13 days |
| New Zealand | 10 - 15 days |
| Hong Kong SAR | 9 - 11 days |
| Taiwan | 10 - 15 days |
| Malaysia | 9 - 10 days |
| Singapore | 9 - 11 days |
| South Korea | 9-15 days |
| Vietnam | 9-15 days |
| Thailand | 9 - 12 days |
| Philippines | 9 - 12 days |
| Japan | 9 - 10 days |
| Israel | 13-20 days |
| Colombia | 13-20 days |
| South Africa | 13-20 days |
| United Arab Emirates | 10 -15 days |
| Saudi Arabia | 10 -15 days |
| Kuwait | 13-20 days |
| Qatar | 13-20 days |
| Qatar | 13-20 days |
During Black Friday & Christmas ; There may be a certain delay due to the supply volume of the local logistics provider.
Order Status
Once your order is placed, we will update you on your order status by email.
Order Confirmation
Immediately after your order is placed, an Order Confirmation email with a summary of your order as well as your shipping and billing details will be sent to you.
Shipping Confirmation
Once your order is shipped, you will receive a Shipping Confirmation email, letting you know your items have left our warehouse. Details about the items contained in the shipment as well as a tracking number are included in the email. To track your package, simply click onto the link provided. Please note that sometimes it takes the shipping company 48 hours to update the status of the shipment,sometimes will be longer and your tracking link may not work immediately. If your order has multiple items, they may be split into different packages shipped on different days. You will receive a separate Shipping Confirmation for each shipment.
Please note:
Due to customer's personal problems (clearance, incorrect address, inability to reach the address, wrong phone number), the package was unclaimed within the limited time and the parcel was destroyed. The situation that the buyer authorized to place the package in front of the door, neighbors, etc. caused the parcel disappear or being stolen.We are not responsible.
Since it is international shipment, some parcels may be inspected after arriving at the local customs, and customs duties may be incurred. Therefore, buyers need to pay attention to the notice sent by the local customs. The customs duties are charged by the local customs, the seller has no right to charge any customs duties from the buyer.
If the parcels cannot be delivered successfully because the buyer has not paid the customs duties, the seller will not bear any responsibility,and we will not accept any refund request.